Technical Assistant I
U of A Division of Agriculture Cooperative Extension
uaex.edu
Little Rock, Arkansas
February 2019
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December 2019
Troubleshooting various issues while offering excellent customer service to those in need, toubleshooting both over Bomgar as well as over the phone, managing multiple tickets and Bomgar sessions in a timely manner, provisioning new computers for deployment, fixing various hardware issues with multiple devices.
IT Help Desk Technician
University of Arkansas at Little Rock
ualr.edu
Little Rock, Arkansas
October 2016
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February 2019
Troubleshooting issues in various areas while offering excellent service to those in need of help,
communicating with staff and students in a professional environment, managing multiple tickets and completing them in a timely manner, learning quickly on the job, maintaining and updating various machines on OS's including Mac OS, Windows, and HP Thin Pro, providing hardware support to machines out of warranty.
IT Technical Assistant
Southside School Disctrict
southsideschools.org
Batesville, Arkansas
March 2016
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August 2016
Troubleshooting problems with various devices, maintaining Chromebook hardware and software for over 200+ students, changing projectors, maintaining printer hardware and replacing ink and toner, keeping the office space organized, replacing hard drives, upgrading Windows OS, and hooking up Smart-boards/TVs.